Return and Refund Policy

01Timeframe for Reporting Issues

Damaged items or order discrepancies must be reported to us within 7 days of delivery. Reports made after this window will not be eligible for returns or replacements.

02Eligibility for Returns & Replacements

We accept return and replacement requests only for products that arrive damaged or defective. We do not accept returns, exchanges, or cancellations due to a change of mind once an order has been dispatched.

03Claim & Verification Process

To process a damage claim, please email us at fivefoxesenterprise@gmail.com with:

Your Order ID.
Clear photos of the damaged product and packaging.
A continuous unboxing video showing the package being opened for the first time.

Once verified, we will dispatch a brand-new replacement product within our standard delivery timeline.

04Order Cancellations

Before Dispatch: Cancellations made before the order leaves our facility are eligible for a 100% refund credited to the original payment method. After Dispatch: If an order is canceled after dispatch, outbound shipping and handling fees (20% to 70% of the total order value) are non-refundable. The remaining balance will be refunded only after the product is returned to our facility and verified to be in undamaged condition.

05Return Shipping Costs & Duties

Return postage is paid by the customer. This applies when an item is returned to our facility following an approved return request, including a damaged or defective item. Contact fivefoxesenterprise@gmail.com with your Order ID before sending an item back so we can confirm the return instructions. Custom duties, import taxes, and local handling fees incurred during initial delivery are non-refundable under any circumstances.

06Custom & Made-to-Order Items

Custom tooling, personalized dies, and made-to-order items are non-refundable and cannot be returned. In the rare event that a custom order arrives damaged, we will issue a free replacement; cash refunds will not be issued for custom work.

07Refund Processing Time

Approved refunds will be processed within 7 business days after the returned product has been received and inspected at our warehouse. You will receive a confirmation notification via WhatsApp or email as soon as your refund is initiated.

08Payment Security

All payments on our platform are processed through secure, encrypted payment gateways to ensure your sensitive financial information remains protected.

09Contact Us

If you have any questions regarding your order, returns, or payment status, please reach out to our support team at fivefoxesenterprise@gmail.com.

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