CUSTOMER CARE

Shipping & Delivery Policy

Clear information about processing, carriers, delivery estimates, tracking, customs and address requirements.

Welcome to fivefoxesenterprise.com. Our mission is to ensure that you receive your orders in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions governing the shipping and delivery of products ordered from our website.

1Processing & Fulfilment Time

  • All orders require a handling and processing period of 2 to 4 business days before dispatch to prepare, inspect, and package your items.
  • Processing time is distinct from delivery transit time and applies to both domestic and international orders.

2Shipping Methods & Carriers

  • We partner with trusted courier networks to fulfil orders globally.
  • International carriers: DHL, FedEx, DPD UK, and India Post.
  • Shipping rates: Shipping charges are calculated based on destination, dimensional weight, and order value. If shipping is not included in the product price, the exact rate will display at checkout.

3Delivery Estimates & Transit Times

  • Domestic deliveries (India): Typically delivered within 5 to 7 business days post-dispatch.
  • International deliveries: Typically delivered within 7 to 21 business days post-dispatch, depending on customs processing and destination region.
Estimated transit times do not include processing days, weekends, or statutory holidays.

4Customs, Duties & Import Taxes

  • International orders may be subject to import duties, local taxes, VAT, or customs clearing fees levied by the destination country.
  • These charges are the sole responsibility of the customer. Five Foxes Enterprise has no control over these fees and cannot predict their exact amount.

5Order Tracking & Status Updates

  • Once your package is dispatched, a tracking number and courier tracking link will be sent to your registered email and WhatsApp contact.

6Undeliverable Packages & Address Errors

  • Customers are responsible for providing complete and accurate shipping addresses, including postal codes and contact phone numbers.
  • If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, the customer will be responsible for all reshipment charges. Original shipping charges remain non-refundable.

7Delays & Force Majeure

  • While we make every effort to meet estimated delivery dates, Five Foxes Enterprise is not liable for transit delays caused by severe weather conditions, carrier disruptions, local customs holds, or unexpected geopolitical events.